Please review the appropriate help section below for quick help and if you still have issues, feel free to
for additional support.
[1] Video Issues (Mac Users Click Here)
[2] Video Quality
[3] Audio Issues
Video Issues:
If you don't automatically see video in the center of the recorder, you should click on the
RED "Click Here" button in the center of the recording area, which will bring up your Flash settings dialog window.
Your Flash settings dialog window will have a dropdown list of all the available camera drivers that your computer has. You
should select the first one on the list and then click the Close button.
If you still don't see video in the bubble, repeat this selection process until you find the one that works. Once you find the one that works, your settings will be saved.
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MAC Users - Try setting your video settings to "USB Video Class", it seems to work for most. |
Video Quality:
The BubbleComment webcam recorder is designed to automatically set the recording quality of your video as based on your current connection speed.
In some cases, this connection speed may have been improperly set, so if you want to manually change yourconnection speed (quality setting), please follow these instructions:
First, click on the bottom left "quality notice" which is actually a button:
This will bring up a special dialog area where you can manually change the recorders connection speed (quality setting). Try changing to the highest level by clicking on "high".
As soon as you click on a new qaulity setting, the recorder will immediately
close this dialog window and change to the new connection speed.
At this point, you should try to re-record your video message and see if the quality has improved.
Audio Issues:
If your video plays back without audio, you should click on the RED "No Sound" button in the top right area of the recording area. This will bring up a confirmation window asking that you want to check your audio settings.
The Flash audio settings dialog window will have a drop down list of all the available microphone drivers for your computer. You should select the first one on the list and then click the Close button and then try to record another video.
If your video again plays back without audio, repeat this selection process until you find the audio driver that works for your camera. Once you find the one that works, your settings will be saved.
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Active Comments
The maximum number of active video messages you can manage in your account at once. However, please note that
you can delete old comments to create new ones.
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10 | 50 | 200 | |||
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Duration
The maximum recording and playback time that your webcam or video uploads videos can be.
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Video Streams (per-month)
Each time one of your BubbleComments is viewed by someone, it is counted as 1 stream.
Your stream count is automatically reset to zero on the first of each month and it's total
view count is recorded by our systems for review.
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10,000 | 50,000 | 200,000 | |||
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Upload or Web Cam
Unlike FREE trial BubbleComments which are limited to web cam only, subscription
plans include the ability to also upload any video
file you already have.
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Comments Never Expire
All your comments are auto archived, giving you the ability to reference and
reuse older BubbleComments for new campaigns.
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Management System
Your management system lists and tracks all your comments and enables you to
edit, review, or delete any comment associated with your account.
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BookMarklet Tool
Designed to make BubbleComment even faster then it already is...
All plans include our powerful
"BookMarklet"
tool that enables you to create BubbleComments
"on-the-fly" while browsing web pages. The next time you want to personally comment about something you are viewing in your web browser, just click the BookMarklet to begin recording your video message...As soon as you are done, you will have your url to share with others. These on-the-fly BubbleCommenta are automatically added and archived to your account without the need for you to sign-into your account. |
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Our Logo Is Removed
Unlike our FREE trial BubbleComments, with any plan, our logo is removed from the end of your comment and from
from the BubbleComment header bar and replaced by a non-anchored "Powered by" text line.
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Embed Into Your Website
This option enables you to place speacial JavaScript tags into your own HTML page, so that your
BubbleComments run directly from your own website as opposed to requiring our URL.
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On-The-Fly Video Updates
You can update any previously recorded BubbleComment video without requiring a new
URL or updates to your HTML source if your use our Embed feature.
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Add YouTube Videos
If you already have video on YouTube® that you
want to share with others, this feature lets you play
those videos in the same quick and easy pop-up style as your regular BubbleComments.
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Upload Your Own Logo
With our Advanced plan, you can upload your own logo in your BubbleComment header bar.
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Create Sub-Accounts
With Sub-Accounts you get to share your main account with others in your organization.
Each sub-accounts BubbleComments are separately archived but always viewable from your main account,
enabling you to administer what others are commenting on.
In addition, as administrator, you can also define how all your main archived BubbleComments are shared with others. Each sub-account also includes unique sign-ins and BookMarklets that are separte from your main account sign-in. |
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Customize Bubble Style
Enables you to change the style and border color of your BubbleComments to more closely match
your corporate brand identity.
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